When you find yourself in a heated discussion, there are many ways to go about this. However, I believe the best tactic is to persuade your opponent. To persuade, you must to sway another induviduals towards your beliefs or ideas by appealing to reason and undestanding. It takes skill in order to convince someone to see your point of view while each person is only seeing their point of view.
One reason I would prefer to persuade a person is because to me persuading is the least confrontational form of arguing. In order to get the best results, you would calmly propose your idea and the facts that support the idea. Then in return for the opposition listening to your proposal, you listen to their ideas and facts without interruption even you if you believe they are completely mistaken. Just hear them out. Now the trick is to find something they can relate to while proposing your ideas and this will sway them towards your thinking so much more easily.
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